Our Policies
We value transparency and customer satisfaction. Here you’ll find key information on delivery times, cancellations, payments, substitutions, pricing, and warranty coverage. CCN Sport is committed to ensuring every order is handled with care from purchase to delivery. If you have any questions about our policies or need support, get in touch with our team.
Delivery Time
If the product’s delivery timeframe is not specified on the website, the delivery should occur within a maximum of 14 days from the date of purchase.
Right to Cancel
Our customers have the right to cancel their contract within 7 days for any valid reason. We do not impose penalties for cancellations within this period. To streamline the process, a cancellation form is provided to facilitate order cancellation. Refunds will be processed within 14 days of cancellation.
Card Payment
In cases where a purchase or service has been improperly charged to a payment card, the cardholder is entitled to request immediate charge reversal.
Substitutions
When a purchased product or service is unavailable, and this possibility has been explicitly communicated to the buyer, CCN Sport may offer a replacement product or service with similar qualities, maintaining or enhancing quality without increasing the price.
Transparent Pricing
The final price of the product or service must be clearly indicated before the transaction is finalised.
Product Damages During Transit
CCN Sport is responsible for any damage to the product during transportation until it reaches the user upon final delivery.
Warranty
A minimum warranty period of three months is provided.
